City Sightseeing Glasgow is the world’s leading hop-on, hop-off open top bus operator. At City Sightseeing Glasgow we are proud of our City and our people help show it off through our Visit Scotland 5* rated tour.

We have a rare and exciting opportunity for an Operations Supervisor at City Sightseeing Glasgow based at our office in Queen Street, Glasgow.

Reporting to the Operations Manager, the Operations Supervisor would be responsible for:

• Organising and supervising the daily operations of the tour.
• Managing rotas, shifts and holiday/ sickness cover for the Tour Guides and Pavement Staff.
• Keep up to date with travel disruptions, plan alternative routes and communicate where required.
• Recruitment and selection of new staff including on–boarding and induction training.
• On-going customer service training for the Tour Guides and Pavement Staff.
• Communicating with customers via multiple communication channels for enquires, bookings and resolving complaints when necessary.
• Managing social media for service updates.
• Ensuring a 5 star service is maintained at all times from drivers, guides and pavement staff.
• External stakeholder engagement within the tourism industry.
• Covering driving shifts where required.

This is a very demanding, dynamic role which requires a clear thinker who thrives in a fast-paced environment. The delivery of service to the customer is 24/7 therefore it is imperative that the postholder demonstrates a high degree of flexibility and commitment.

This position would be 5 days of 7 and weekend working would be required.

Benefits

• A permanent, secure job.
• A competitive package including good rate of pay and free travel for you and your family.
• Development and career opportunities. 
• Further development training.

The successful candidate must have:

• Relevant experience in transport operations, customer service and preferably within the tourism industry.
• Excellent communication and interpersonal skills.
• Proficient skills in IT and social media.
• Ability to manage large volumes of people and motivate a large team.

If you have the drive and determination to succeed in this exciting opportunity please apply below.