We are committed to delivering a 5* experience to all customers and ensuring everyone has an enjoyable sightseeing experience. We are a fully accessible tour and you will frequently find us recommended on Accessible Glasgow Tourism guides. 

We always welcome customer feedback. If you think there is something we could be doing to improve our accessibility, please email your suggestion to info@citysightseeingglasgow.co.uk

Wheelchair Access

Each of our tour buses can accommodate one wheelchair and is equipped with low floors and a ramp to allow wheelchair users to board with ease.

Priority to the wheelchair bay is always given to wheelchair users. 

To ensure your comfort and safety, our drivers will always:

  • Stop close to the kerb
  • Give you plenty of time to sit down
  • Pull away from bus stops slowly

To make your journey as simple as possible, you should:

  • Get on and off the bus facing forward
  • Apply your brake and make use of the bars/ handles in place throughout your tour

Our team will do everything they can to make your journey as seamless and enjoyable as possible. Please do not hesitate to ask for assistance if you need it.

Tour bus next to fountain

Prams & Pushchairs

woman and child smiling infront of tour bus

Unfolded prams and pushchairs can occupy the wheelchair bay on each bus as long as no wheelchair user requires it. We will ask you to fold your pram or pushchair if a wheelchair user requires the space.

To ensure the comfort and safety of yourself and other customers, please make sure:

  • Your pushchair does not obstruct the aisle
  • You apply the brakes
  • You remain with your pushchair for the duration of the tour
  • Not to overload the handles with bags as it might tip over

Luggage

Unfortunately, we cannot accommodate customers travelling with suitcases. There are many left luggage spots around the city centre you can use instead. Glasgow Central Station and Buchanan Bus Station offer this service.

Blind & Partially Sighted Customers

Trained assistance dogs and guide dogs are always allowed on our tours free of charge.

We provide recorded audio commentary in seven languages (English, Spanish, French, German, Italian, Polish and Mandarin). Earphones are provided free of charge.

From March to October, we have live guides on every second tour bus.

Our tour commentary allows you to enjoy the City Sightseeing experience as well as providing announcements of each stop.

Our customer service team and drivers are trained to provide assistance to visually impaired customers. 

You are always welcome to contact our office on 0141 204 0444 to let us know when you’ll be travelling and where from so we can let our driver know that you’ll be there and provide any additional assistance as required.

back of man's head listening to earohones on open top tour bus

Dogs

happy dog leaps forwards

Well behaved dogs are allowed on our tours at the driver’s discretion. If you are travelling with a four-legged friend, please keep in mind the following rules:

  • Dogs, no matter what size, are not allowed on the seats
  • Travelling dogs must remain on a lead and be seated on the floor at all times

Our Bus Stops

Our bus stops are used by multiple bus companies providing public transport in Glasgow and consist of a mixture of sheltered and seated and ones consisting solely of a pole with travel information.

The following stops do not have a shelter or seating:

Stops 1, 2, 3 (shelter only), 5 (shelter only), 8, 10, 11a, 13, 14 and 19 (shelter only).

Stops are generally within a short walking distance to the attractions listed for those stops on our tour map.

Timetable information at bus stops is in at least standard size print of 12pt.

If you wish to board the bus, put your hand out to signal to the driver as the tour bus approaches. To get off the bus, ring the bell.

Toilets

We do not have toilets on board our tour buses. However, there are plenty of public toilets and toilets in attractions along our route.

Changing places toilets are available at SEC Hydro (stop 11) and Kelvinhall (stop 16).

Bikes

We regret we cannot accommodate bikes on our tour buses.

Other Useful Information

We operate every day of the year except 25 and 26 December and 01 January.

Our tour buses can accommodate approximately 70 people.

From time to time our tour will be disrupted by events taking place in the city. We always aim to operate as closely to our scheduled timetable and route as possible. All disruption and diversion information is posted on our Service Updates page and on our social media pages.

Our live bus tracker allows you to see when the next available bus is approaching your stop. You can use anywhere as long as you have an internet connection on your device. 

We offer concessions £1 off our tour price as well as family tickets. If you are a companion card holder, you travel free with a concessionary fare paying individual.