We are committed to delivering a 5* experience to all customers and ensuring everyone has an enjoyable sightseeing experience.
We are a fully accessible tour and you will frequently find us recommended on Accessible Glasgow Tourism guides. We always welcome customer feedback. If you think there is something we could be doing to improve our accessibility, please email your suggestion to info@citysightseeingglasgow.co.uk
Wheelchair Access
Each of our tour buses can accommodate one wheelchair and is equipped with low floors and a ramp to allow wheelchair users to board with ease.
Priority to the wheelchair bay is always given to wheelchair users.
To ensure your comfort and safety, our drivers will always:
- Stop close to the kerb
- Give you plenty of time to sit down
- Pull away from bus stops slowly
To make your journey as simple as possible, you should:
- Get on and off the bus facing forward
- Apply your brake and make use of the bars/ handles in place throughout your tour
Our team will do everything they can to make your journey as seamless and enjoyable as possible. Please do not hesitate to ask for assistance if you need it
Prams & Puschairs
Each of our tour buses can accommodate one wheelchair and is equipped with low floors and a ramp to allow wheelchair users to board with ease.
Priority to the wheelchair bay is always given to wheelchair users.
To ensure your comfort and safety, our drivers will always:
- Stop close to the kerb
- Give you plenty of time to sit down
- Pull away from bus stops slowly
To make your journey as simple as possible, you should:
- Get on and off the bus facing forward
- Apply your brake and make use of the bars/ handles in place throughout your tour
Our team will do everything they can to make your journey as seamless and enjoyable as possible. Please do not hesitate to ask for assistance if you need it
Blind & Partially Sighted Customers
Trained assistance dogs and guide dogs are always allowed on our tours free of charge.
We provide recorded audio commentary in seven languages (English, Spanish, French, German, Italian, Polish and Mandarin). Earphones are provided free of charge.
From April to October, we have live guides on every second tour bus.
Our tour commentary allows you to enjoy the City Sightseeing experience as well as providing announcements of each stop.
Our customer service team and drivers are trained to provide assistance to visually impaired customers.
You are always welcome to contact our office on 0141 204 0444 to let us know when you’ll be travelling and where from so we can let our driver know that you’ll be there and provide any additional assistance as required.
Dogs
Trained assistance dogs and guide dogs are always allowed on our tours free of charge.
We provide recorded audio commentary in seven languages (English, Spanish, French, German, Italian, Polish and Mandarin). Earphones are provided free of charge.
From April to October, we have live guides on every second tour bus.
Our tour commentary allows you to enjoy the City Sightseeing experience as well as providing announcements of each stop.
Our customer service team and drivers are trained to provide assistance to visually impaired customers.
You are always welcome to contact our office on 0141 204 0444 to let us know when you’ll be travelling and where from so we can let our driver know that you’ll be there and provide any additional assistance as required.
Mobility Scooters
We accept Class 2 mobility scooters (as designated by the Department for Transport) provided the mobility scooter does not exceed 1000mm long and 600mm wide with a maximum turning circle of 1200mm.
Users will not be permitted to bring their mobility scooter onto the vehicle unless they show the driver a valid ‘permit to travel’ issued under the Confederation of Customer Travel Code. The user must be able to handle and control the mobility scooter independently and safely. The driver should not have to manoeuvre the scooter in any way as this could result in injury.
We cannot carry wheelchairs or mobility scooters which, combined with the weight of the occupant, are heavier than the safe working limit of the wheelchair ramp. In general, the safe working limit is 300kg of total weight although the driver will always have the discretion to evaluate and determine whether the maximum weight limit is likely to be exceeded in the circumstances.
Luggage
Unfortunately, we cannot accommodate customers travelling with suitcases. There are many left luggage spots around the city centre you can use instead. Glasgow Central Station and Buchanan Bus Station offer this service.
Our Bus Stops
Our bus stops are used by multiple bus companies providing public transport in Glasgow and consist of a mixture of sheltered and seated and ones consisting solely of a pole with travel information.
The following stops do not have a shelter or seating:
Stops 2, 3 (shelter only), 5 (shelter only), 8, 10, 11a, 13, 14 (shelter only). Please note stop number 15 is often blocked by parked cars – we are working to prevent this.
Stops are generally within a short walking distance to the attractions listed for those stops on our tour map.
Timetable information at bus stops is in at least standard size print of 12pt.
If you wish to board the bus, put your hand out to signal to the driver as the tour bus approaches. To get off the bus, ring the bell. Please ask the driver or guide if you require extra assistance boarding and alighting at any of our bus stops.
Toilets
We do not have toilets on board our tour buses. However, there are plenty of public toilets and toilets in attractions along our route. You can check the location of public toilets in the city at toiletmap.org.uk
Changing places toilets are available at SEC Hydro (stop 11) and Kelvinhall (stop 16).
Bikes
We regret we cannot accommodate bikes on our tour buses.
Other Useful Information
City Sightseeing Glasgow is a tour bus, not a regular service bus. The tour is not part of the Scottish Government’s Free Bus Travel Scheme. This means national entitlement card holders including companion card holders are unable to travel for free on the tour bus. There is a discounted concession ticket for those eligible and their companions.
We operate every day of the year except 25 and 26 December and 01 January.
Our tour buses can accommodate approximately 70 people.
From time to time our tour will be disrupted by events taking place in the city. We always aim to operate as closely to our scheduled timetable and route as possible. All disruption and diversion information is posted on our Service Updates page and on our social media pages.
We offer concessions £1 off our tour price as well as family tickets.