We are committed to delivering a 5* experience to all customers and ensuring everyone has an enjoyable sightseeing experience.
We are a fully accessible tour and you will frequently find us recommended on Accessible Glasgow Tourism guides. We always welcome customer feedback. If you think there is something we could be doing to improve our accessibility, please email your suggestion to info@citysightseeingglasgow.co.uk
Wheelchair Access
Each of our tour buses can accommodate one wheelchair and is equipped with low floors and a ramp to allow wheelchair users to board with ease.
Priority to the wheelchair bay is always given to wheelchair users.
To ensure your comfort and safety, our drivers will always:
- Stop close to the kerb
- Give you plenty of time to sit down
- Pull away from bus stops slowly
To make your journey as simple as possible, you should:
- Get on and off the bus facing forward
- Apply your brake and make use of the bars and handles in place throughout your tour
Our team will do everything they can to make your journey as seamless and enjoyable as possible. Please do not hesitate to ask for assistance if you need it.
Prams & Pushchairs
Each of our tour buses can accommodate one pram or pushchair and is equipped with low floors and a ramp to allow pram and pushchair users to board with ease.
To ensure your comfort and safety, our drivers will always:
- Stop close to the kerb
- Give you plenty of time to sit down
- Pull away from bus stops slowly
To make your journey as simple as possible, you should:
- Get on and off the bus facing forward
- Apply your brake and make use of the bars and handles in place throughout your tour
Our team will do everything they can to make your journey as seamless and enjoyable as possible. Please do not hesitate to ask for assistance if you need it.
Blind & Partially Sighted Customers
Trained assistance dogs and guide dogs are always allowed on our tours free of charge.
We provide recorded audio commentary in seven languages: English, Spanish, French, German, Italian, Polish and Mandarin. Earphones are provided free of charge.
From April to October, we have live guides on every second tour bus.
Our tour commentary allows you to enjoy the City Sightseeing experience as well as providing announcements of each stop.
You are always welcome to contact our office on 0141 204 0444 to let us know when you will be travelling and where from so we can inform our driver and provide any additional assistance as required.
Dogs
Trained assistance dogs and guide dogs are always allowed on our tours. Our tours are dog friendly and we always do our best to accommodate your furry friends on board. However, we also need to ensure the safety and comfort of all our passengers and staff, as well as comply with the regulations of the bus operator and local authorities. Therefore, we have some rules and guidelines for bringing your dog on board.
Rules and Guidelines
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You must follow the instructions of the bus driver and the tour guide. They have the right to refuse or remove any dog that is causing a disturbance or poses a potential safety hazard.
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You may bring one dog per adult ticket holder. Children under 18 are not permitted to bring dogs.
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Your dog must be well behaved and under your control at all times. You are responsible for any damage or injury caused by your dog.
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Your dog must wear a collar and leash and have a valid identification tag.
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Your dog must sit on the floor or on your lap. Dogs are not permitted on seats or to hang over the open top section of the bus.
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We do not provide any dog amenities on the bus, including food or water.
Languages and Commentary
We provide recorded audio commentary in seven languages (English, Spanish, French, German, Italian, Polish and Mandarin). Earphones are provided free of charge.
From April to October, we have live guides on every second tour bus.
Our tour commentary allows you to enjoy the City Sightseeing experience as well as providing announcements of each stop.
Our customer service team and drivers are trained to provide assistance to visually impaired customers.
You are always welcome to contact our office on 0141 204 0444 to let us know when you’ll be travelling and where from so we can let our driver know that you’ll be there and provide any additional assistance as required.
Luggage
Luggage is only allowed, if it fits under the seat. Unfortunately, we cannot accommodate customers travelling with larger suitcases. There are many left luggage spots around the city centre you can use instead. Glasgow Central Station and Buchanan Bus Station offer this service.
Our Bus Stops
Our bus stops are used by multiple bus companies providing public transport in Glasgow and consist of a mixture of sheltered and seated and ones consisting solely of a pole with travel information.
Stops are generally within a short walking distance to the attractions listed for those stops on our tour map.
Timetable information at bus stops is in at least standard size print of 12pt.
If you wish to board the bus, put your hand out to signal to the driver as the tour bus approaches. To get off the bus, ring the bell. Please ask the driver or guide if you require extra assistance boarding and alighting at any of our bus stops.
Toilets
We do not have toilets on board our tour buses. However, there are plenty of public toilets and toilets in attractions along our route. You can check the location of public toilets in the city at toiletmap.org.uk
Changing places toilets are available at SEC Hydro (stop 11) and Kelvinhall (stop 16).
Bikes
We regret we cannot accommodate bikes on our tour buses.
Other Useful Information
City Sightseeing Glasgow is a tour bus, not a regular service bus. The tour is not part of the Scottish Government’s Free Bus Travel Scheme. This means national entitlement card holders including companion card holders are unable to travel for free on the tour bus.
We operate every day of the year except 25, 26 December and 01, 02 January.
Our tour buses can accommodate approximately 70 people.
From time to time our tour will be disrupted by events taking place in the city. We always aim to operate as closely to our scheduled timetable and route as possible. All disruption and diversion information is posted on our Service Updates page and on our social media pages.
