It’s all about our people!

Having a team of great people at City Sightseeing Glasgow make our tour a 5* success.

We are always keen to hear from potential team members with experience, great communication skills and enthusiasm for our wonderful city. We want to continue to keep our 5* Visit Scotland rating and our tour customers happy. We only employ people who can help us do that!

For guides, we look for people with the right attitude, the right customer-focus and a love of sharing their knowledge of Glasgow with others. We offer training so all our guides are trained to our specific needs and standards. All guides are trained to Scottish Tour Guide association “Yellow Badge” accredited status.

For drivers, we look for substantial driving experience, preferably in a tourist-related business. In addition, we look for a friendly, helpful and patient attitude that’s going to add to our customer’s tour experience.

We would welcome speculative applications from suitably qualified PCV drivers and will hold your application on file until vacancies become available.

Current opportunities

Operations Supervisor

We have a rare and exciting opportunity for an Operations Supervisor at City Sightseeing Glasgow based at our office in Queen Street, Glasgow.

Working alongside the Operations Manager the Operations Supervisor would be responsible for:

• Organising and supervising the daily operations of the tour.
• Managing tour guide and pavement staff rotas, shifts and arranging holiday/ sickness cover.
• Keep up to date with travel disruptions and plan alternative routes where required.
• Recruitment and selection of new staff including on–boarding and induction training.
• On-going customer service training.
• Communicating with customers via multiple communication channels for enquires, bookings and resolving complaints when necessary.
• Management of social media for service updates.
• Ensuring 5* service is maintained at all times from drivers, guides and pavement staff.
• External stakeholder engagement within the tourism industry.
• Covering driving shifts where required.

This is a very demanding, dynamic role which requires a clear thinker who thrives in a fast-paced environment. The delivery of service to the customer is 24/7 therefore it is imperative that the postholder demonstrates a high degree of flexibility and commitment.

This position would be 5 days of 7 and some weekend working would be required.

Benefits

• A permanent, secure job.
• A competitive package including good rate of pay and free travel for you and your family.
• Development and career opportunities. 
• Further development training.

The successful candidate must have:

• Full PCV licence and CPC entitlement.
• Relevant experience in transport operations, customer service and preferably within the tourism industry.
• Excellent communication and interpersonal skills.
• Proficient skills in IT and social media.
• Ability to manage large volumes of people and motivate a large team.

If you have the drive and determination to succeed in this exciting opportunity please email your CV and covering letter to Richy Graham, Operations Manager at r.graham@westcoastmotors.co.uk.